Support - 1.866.961.1803

New User to School Cash Online

School Cash Online has been designed to be an easy to use, efficient online payment system. All you need to do is follow these four simple steps to get started.
  • Register – Register your own secure personal payment account by selecting Get Started Today on the homepage.
  • Add a Student – Once you’ve confirmed your account, add your child to your account to view and pay for school expenses. You should be prompted for this information upon login. This feature can also be located under the "Items" tab or the "My Account" tab.
  • Pay School Expenses – Pay for any selected school expenses by adding the items to the cart and checking out.
  • Print Receipt – Print a copy of the transaction receipt for your personal records. This information can also be found under "Payment History".
Yes. School Cash Online was designed for parents, grandparents, guardians etc to have individual accounts. The student can be added to up to five different “parent” accounts.
School Cash Online needs your email address:
  • for your username to log into the system
  • in order to email you a receipt for payments made
  • to enable you to receive notification of school events
We value your privacy and respect your security concerns. For more information on our privacy policy, please click on the link below. As well, please refer to questions below regarding our website security in the 'Security' section.
Passwords should be unique, difficult for anyone else to guess and of course memorable to you. Your password must consist of at least 8 characters, and include at least one UPPERCASE letter, one lowercase letter and 1 number.
Some email providers incorrectly filter School Cash Online emails as junk/spam and send our emails directly to the junk/spam folder. If you have not received your email verification, please check your junk/spam folder, or your ALL MAIL folder. If you can locate the verification email, try adding noreply@schoolcash.net to your contact list or safe senders list.
A Student ID can be obtained by contacting the student's school. It may also available from one of the following resources:
  • Report card
  • School registration paper work
  • Student schedule
  • Bus card
  • Student ID card
  • Transcripts
  • School office
Your school district may have made the student number mandatory:
  1. If it is mandatory, you may need to contact the school office staff for the Student ID, OEN, or PIN number.
  2. If it is not mandatory, then there will be a box below the Student Number field that says, “I do not have the student number”. Check the box to proceed without the student number.
Please ensure that your student’s information entered matches your school’s records. Common mismatches include hyphens or multiple surnames that are not used by the school, date of birth not entered in MM/DD/YYYY format, and incorrect student number. To ensure confidentiality, please contact your school to confirm this information. Please note that the student number is not required if the Add Student page already has the box beside “I don’t have the student number” checked.

Problems logging in

Username - once your account has been activated your username is likely to be your email address. Ensure that you are using the correct email address for this account.
Password – please note your password is case sensitive.
Please contact our Support staff at 1-866-961-1803
Click on “Sign In” at the top right of the page and click on the “Forgot your password?” link to go through the process to reset your password. A temporary password will be sent to the email address registered with your account.
To change your email address, go to Get Started Today on the landing page to register an account with a new email address. The old email address can be disabled by contacting the Parent Help Desk. You may also wish to leave the old account active for your records. To change your password, select the “Change My Password” option under My Account and follow the on-screen instructions.

My Account

Log into your School Cash Online account and select the “My Account” tab. Click on “Edit My Personal Information” option, your personal details will be listed. Make the necessary changes, then select the SAVE button.
Log into your School Cash Online account and select the “My Account” tab. Click on “Edit My Personal Information” option, your personal details will be listed. Make the necessary changes, then select the SAVE button.
Yes, you can register up to five children (students) to your account. You will require the relevant registration information for each child that you would like to add to your account. If you need to register more than five children, please contact the Parent Help Desk.
School Cash Online records are constantly updated so if a student moves to a different school within the same district, the student’s information will be automatically updated.
If your child no longer attends elementary or secondary school, you may wish to deactivate your account. Please contact the Parent Help Desk directly to deactivate your account.

Email Notifications

Yes, email notifications are sent to the account holder when new items are uploaded to your child’s profile. To verify that you have accepted email notifications, select the “My Account” tab, click on the “Manage Email Notifications” option. Click on the option to activate the email notification, and then select the CHANGE button to save your information.
Email notifications are sent when new items have been posted for your child. These notifications will only be sent twice a week and only for new items. Don’t worry, we won’t spam your email.
Sign in, navigate to "My Account", followed by the "Manage Email Notifications" link. From there, you may simply check the box and click "Change" to resubscribe.

Making a Payment

To make a purchase:
  1. Click on the Items tab.
  2. Click on the child’s name tab to view the items for purchase.
  3. Click on the Item name to review the details and select any options available.
  4. Click Add to Cart. Selecting the Back option will take you back to your item listing to select other items to purchase.
  5. Repeat steps 2 to 4 until you have added all your items to the shopping cart.
  6. Click Checkout and review your order.
  7. Click Continue and select your payment method.
  8. Enter your payment details and click on Continue.
  9. A receipt will be emailed to you and also displayed on the screen. Receipts can also be reviewed by selecting the Payment History tab.
eCheck is a method of payment that allows you to make one-time direct debit (ACH/EFT) from your checking or savings account. You will need your bank’s institution number, transit number and your account number. If you are unsure of your bank account information, you will find it at the bottom of a check or you may need to contact your financial institution.
Each school creates their own items for purchase and assigns them to the students. Once assigned, they will appear in the Student Items tab on School Cash Online. Please contact the school bookkeeper at your child’s school if you do not see the item you are looking for.
Required is an item that is a requirement for you to purchase. Optional is an item that you may wish to purchase. Overdue is a required item where the due date has expired.
Unfortunately, we do not accept partial payments. Item amounts are created at the school level. Please contact your school to make other arrangements.
Certain Items are available to purchase even if you do not have a student at the school. To view these items, please go to your district’s unique School Cash Online site. You will need to create an account on School Cash Online to checkout. When prompted to add a student after logging in to your account, please select “I don’t want to add a student”. Afterwards, navigate to the Items tab, and look under the district name tab to view these items.
Your credit card may be limited in the ways it can be used. Please check with your financial institution for more information.
Please make sure you are logging in directly from our site https://schoolcashonline.com. It also may be a web browser issue. Try resetting your web browser and if this does not resolve the issue, please contact our support line by either calling 1-866-961-1803 or email us at parenthelp@schoolcashonline.com.
Most payments are deducted within three business days. It does depend on your individual bank as to the frequency.
You will receive a receipt on screen once your payment is submitted successfully. Receipts are also emailed to the email address registered with your account. You can view your receipts online by signing in and navigating to “Payment History”.
eCheck – After you purchase an item on School Cash Online using the eCheck payment method, the status of your transaction will be marked as “Success”. Your eCheck payment will be submitted to your financial institution for payment confirmation. The process for your financial institution to verify and to notify School Cash Online if your payment is successful can take between 1 to 5 business days. If there is an issue with your purchase transaction, it will be marked as “Exception” and you will receive an email notification. You can click on the “Payment History” tab to find out about the status on any payments that you have made previously on School Cash Online.



Credit Card – When you make an item purchase on School Cash Online using your credit card, your transaction will be marked as “Success”. When you reach the receipt screen, your payment is successfully processed.



myWallet (Canada Only) – When you load funds into your myWallet, the status of the transaction will be marked as “Success”. At this point, you can use the funds in myWallet to make item purchases on School Cash Online. If the initial load to myWallet is rejected, the status of the load transaction will be marked as “Exception” and you will receive an email notification. Generally, it can take 1 to 5 business days for your financial institution to verify and to notify School Cash Online if your payment has been successful.

If the initial load to myWallet is rejected AND you have made item purchase(s) using funds from myWallet, the item(s) purchased will also be marked as “Exception” in the next 2 to 3 business days and you will receive another email notification.



Interac Online (Canada Only) – After you purchase an item on School Cash Online using the Interac Online payment method, the status of your transaction will be marked as “Success”. When you reach the confirmation screen, and receive a confirmation number, your payment is successfully processed.
Please contact your school if you have any questions regarding the delivery of your items.
Refunds are permitted if the product or service was not received by the purchaser. To receive a refund on your account, please submit a request to the school detailing the purchase with supporting information (School, Parent First Name, Parent Last Name, Email address, Phone number, Student First Name, Student Last Name, Date of transaction, Item purchased, Amount).
When a payment is unsuccessful, the status of your transaction will be marked as “Exception” under the payment history tab and you will receive an email notification. This usually happens when you entered incorrect payment information, or when your account has insufficient funds. You will see an error message in red at the top of the screen stating “One of your recent payments has been rejected. Click here to pay for the items again.” You may simply click on the link indicated to pay for the same item again.

Note: For myWallet users, both your myWallet load and item purchase will be marked as “Exception”. You will need to first load funds into your myWallet account, then add your item(s) or fees(s) to the shopping cart, select the checkout option and select myWallet as the payment method to make your purchase again.
Items marked as “Exception” will appear in the list of items available for payment, regardless of the expiration date. You may add the item to cart and checkout using the preferred method of payment.
Some districts enabled a feature to prevent further purchases until rejected item(s) are paid in full. If you no longer wish to purchase a rejected item, you may need to contact the school office staff for further assistance.

Security

Your account information is only available to you, via your unique login details. School Cash Online will only access your details if requested to do so by you or your school/school district in a secure manner.
Our top priority is to keep your personal information safe. School Cash Online will never contact you by phone, email or mail and ask you to divulge confidential information. If you are ever contacted by someone claiming to be from School Cash Online, please contact us immediately.

School Cash Online does not share any of your personal information with any third party. We do not store your credit card information on our web server or any of our computers or other devices. Please refer to our privacy policy linked below.

Our website is certified as compliant with Payment Card Industry (PCI) Data Security Standard (PCI DSS), which provides an actionable framework for developing a robust payment card data security process -- including prevention, detection and appropriate reaction to security incidents. Refer to the PCI Security Standards Council website at pcisecuritystandards.org for more information.

Additionally, KEV has received an unqualified independent auditor’s opinion over internal controls as per the Statement on Standards for Attestation Engagements guideline 16 as prescribed by the American Institute of Certified Public Accountants.
School Cash Online does not store your credit card details for security reasons and industry compliancy. You will therefore need to enter the information every time you checkout.
Rest assured that SCO is secure. You could be encountering the "Your connection is not secure" or "This Connection Is Not Private" error for a variety of reasons. Please note that it is important to be certain that your browser is up-to-date. If you are using a browser with pending updates then you are likely to encounter errors and security warnings. The SCO website functions with the most up-to-date security protocols; the site uses 128 bit encryption for access. Inputting the correct URL for the applicable district is also important. If you do not input the correct URL then you may encounter errors. Please make sure you have not entered "www" into the URL before your District's SCO address.

For MAC users, please note that if you are using an old version the MAC Operating System (OS), Keychain may not see the latest version of any site's SSL Certificate. Please try with Chrome and Firefox. If you are still encountering these errors, please update your OS. Also, please confirm that the Date and Time Settings are correct on your device.

Meal Payments

Note: This only applies to school districts with a Meal Plan tab option.

The Meal Plan balance will follow the student number. If your child changes schools within the same school district, the balance will follow. Please contact your School Cafeteria Manager if you wish to request a refund.
Please provide a transfer request with supporting information (School(s), Parent First Name, Parent Last Name, Email address, Student First Names, Student Last Names) in writing to the Cafeteria Manager of your child's school.
Please request a printout from your school's Cafeteria Manager for complete details regarding your child's meal plan account.
Click the Meal Plan tab and select the “Meal Purchases” option. This will display any lunch items purchased within the last 30 days. If you have any questions or concerns regarding this information, please contact your School Cafeteria Manager. Meal Purchase information is updated once a day.
Meal Plan payments can take up to 24 hours to be processed by the school district and funds made available to your child. School Cash Online Meal Plan balances are updated once a day.
To change your child's 3-digit meal plan PIN, you must contact your school's cafeteria manager directly.

myWallet

myWallet offers a fast, simple, and secure alternative to traditional payment methods. Money may be loaded into myWallet and myWallet funds can be used to purchase items at any time. It also eliminates the hassle to enter payment information when you make a purchase each time.
Log into your School Cash Online account and select the “myWallet” tab. Click on “Add Funds into myWallet” option and then enter the amount you would like to deposit in your account. Proceed by clicking on “Continue” and then check out by selecting the eCheque method of payment to complete the process of adding funds to myWallet.
Funds are available immediately for you to make purchases for your child. Please note that you still need to purchase the item(s) or fee(s) after loading funds to your myWallet account. Add your item(s) or fee(s) to the shopping cart, select the checkout option and select myWallet as the payment method to make your purchase.

Note: While funds are immediately available for use in School Cash Online after a successful myWallet load, it can take up to 1 to 5 business days to confirm if the money for myWallet load was received successfully.
Once you have all your items in the shopping cart, select the checkout option, select the payment method of myWallet.
To receive a refund, please e-mail your refund request to mywallet@kevgroup.com from your e-mail address registered on School Cash Online. Please include the amount to be refunded as well as the account holders first name and last name. Please note mywallet@kevgroup.com is used directly for refund requests related to a user’s myWallet account balance on School Cash Online. For inquiries, changes or refund requests related to items that have already been purchased, please contact your school’s bookkeeper.

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